![]() If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. ![]() To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at TruStone for assistance with canceling the pending payment. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. Zelle® should be used for friends and family only, or someone you know because, once the money is transferred there may be no recourse. The money will be sent directly into your TruStone account, typically within minutes 1. If you have already enrolled with Zelle®, you do not need to take any further action. mobile phone number with a friend and ask them to send you money with Zelle®. ![]() To receive money, just share your enrolled email address or U.S. mobile number, then you can send the request using their mobile phone number. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes 1. ![]() To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®. To get started, log into TruStone's digital banking and select “Send Money with Zelle®". You can send, request, or receive money with Zelle®.
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